You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Support.apple.com/iPhone/restore

I just did an update on my old iPhone SE. My screen is showing a picture of a USB plug, an iTunes pic and this web address support.apple.com/iPhone/restore. When I go to the website I am following the directions but when I try to restart the phone I am stuck on this black screen. Held down the home key and power key at the same time until I see the Apple logo but the phone is not restarting or shutting down.

iPhone SE

Posted on Jan 4, 2021 8:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2021 8:25 PM

Precisely follow the steps listed in the "Related Article:" If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


1 reply

Support.apple.com/iPhone/restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.