I have a USB multi port device attached to my Mac Book Pro. It has my HyperX USB headset amongst other things connected. This headset was working fine until I upgraded to Big Sur + latest fixes Now, only the headphones work. The Mic no longer works. I checked all the usual thing to check and even did a PRAM reset just in case. Any ideas on how to fix this?
MacBook Pro 16″, macOS 11.1
Hello jdallenusa,
Welcome to Apple Support Communities!
We understand that since updating your Mac to Big Sur, the mic on your headphones no longer works. Were happy to help!
Looks like you've already tried a great troubleshooting step by doing an NVRAM reset.
Let's try an SMC reset.
How to reset the SMC of your Mac
We also recommend starting in safe mode. Sometimes just starting in this mode and then restarting normally can resolve issues like this: Use safe mode to isolate issues with your Mac - Apple Support
Have you checked the headphones manufacturers website to see if perhaps they have a fix?
Let us know if that worked for you.
Thank you for using Apple Support Communities.
Take care!
Is your multi-port USB Device have a power brick? or is it capable of being plugged in? Also have you tried plugging your Headphones directly into the Mac via an adapter? (leaving out the multi-port USB device?) I've seen other postings about external hubs needing to be plugged in when they didn't before.
I hope this helps.
Paul
HyperX Mic on Headphones No longer work with Big Sur upgrade
