Voicemail tab is missing in default “Phone” app

Apparently my voicemail tab has been missing for weeks and weeks (I had no idea because I stopped receiving the push notifications that would typically show up there).


I read another user’s thread and Apple Support just said to restart and to update to most recent OS. I’ve done both of those many times but to no avail.


Please help!

iPhone 12 Pro Max, iOS 14

Posted on Dec 19, 2020 7:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 11, 2021 2:38 PM

Try calling your own number from your actual iPhone (the one that’s not showing notifications), you should be able to listen to your voicemails there. Once I did that the phone app showed that I had notifications, then I restarted my phone and the voicemail tab showed up again.

20 replies
Question marked as Top-ranking reply

Jan 11, 2021 2:38 PM in response to cody0317

Try calling your own number from your actual iPhone (the one that’s not showing notifications), you should be able to listen to your voicemails there. Once I did that the phone app showed that I had notifications, then I restarted my phone and the voicemail tab showed up again.

Dec 22, 2020 1:59 PM in response to alocracy

Hello alocracy,


We understand your voicemail option is missing, and we'd like to help get it back. Restarting your device and ensuring it is up-to-date are great troubleshooting steps. Since the issue has persisted ensure your voicemail is set up correctly on your device, and with your carrier. The following resources can help:


Check your voicemail on iPhone


Set up Visual Voicemail on your iPhone


Take care.

Jan 11, 2021 2:26 PM in response to chuck_3rd

I have the most up to date OS, Also restarted phone. Nothing is bringing the tab up. I called myself from another phone and left VM. Not getting notified banner pop up but I am showing notification on my telephone. The Voicemail icon is just gone. Not sure how long its been gone. Called my voice mail and had VM over a couple weeks old. Apple whats the solution as it appears multiple users are experiencing this.

Jan 16, 2021 9:48 AM in response to RevivAlive

I'm experiencing the same issue. When I called my vm I found messages 3 weeks old, so it's not been working for at least that long. I only got the phone in November and visual voicemail was working then, so I don't think it's a carrier issue. I've now set up text notifications for my voicemail by phoning it so that at least I'll now know if someone's left a message, but it sounds like a few people are experiencing problems. Apple...you need to find a fix please!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Voicemail tab is missing in default “Phone” app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.