trying to transfer frm android to ios. all went well until i entered the code from the iphone and then box came up saying 'application has cancelled request to choose a device". Next steps to resolve??

trying to transfer frm android to ios. all went well until i entered the code from the iphone and then box came up saying 'application has cancelled request to choose a device". Next steps to resolve??



iPhone 11 Pro Max

Posted on Dec 19, 2020 9:59 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 22, 2020 3:13 PM

Hello, cipsetup.


Thank you for using Apple Support Communities.


From your post, it's understood that you're unable to get Move to iOS app to work. We'd be glad to help. This article has some steps that may help with your issue: Move from Android to iPhone, iPad, or iPod touch


"If you need help with the transfer

If you have issues moving your content, there are a couple of things that you can check:

  • Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
  • On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
  • Restart both of your devices and try again.
  • On your Android device, turn off your cellular data connection. Then try the transfer again".


If that's still unsuccessful, there is a method to move content manually: Move content manually from your Android device to your iPhone, iPad, or iPod touch


Best regards.


2 replies
Question marked as Top-ranking reply

Dec 22, 2020 3:13 PM in response to cipsetup

Hello, cipsetup.


Thank you for using Apple Support Communities.


From your post, it's understood that you're unable to get Move to iOS app to work. We'd be glad to help. This article has some steps that may help with your issue: Move from Android to iPhone, iPad, or iPod touch


"If you need help with the transfer

If you have issues moving your content, there are a couple of things that you can check:

  • Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
  • On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
  • Restart both of your devices and try again.
  • On your Android device, turn off your cellular data connection. Then try the transfer again".


If that's still unsuccessful, there is a method to move content manually: Move content manually from your Android device to your iPhone, iPad, or iPod touch


Best regards.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

trying to transfer frm android to ios. all went well until i entered the code from the iphone and then box came up saying 'application has cancelled request to choose a device". Next steps to resolve??

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