You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problems with image and feed

Hi everybody,


I try to upload my podcast, but I get an error every time I validate my podcast.


It says: " Podcast artwork must be between 1400 x 1400 and 3000 x 3000 pixels, JPG or PNG, in RGB color space, and hosted on a server that allows HTTP head requests."


I checked my image multiple times and uploaded already 5 different versions of it, but it gives me the same error over and over again. I saw other users had similar problems, but that was linked to their image or an error while I am 100% sure that nothing is wrong with my artwork. So it might be my RSS feed.


I uploaded my podcast already on Spotify and Deezer and that went fine.


Can you please help me?


[Edited by Moderator]

Posted on Dec 20, 2020 2:39 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 20, 2020 3:17 AM

I'm now getting a different URL in that tag:


https://media.rss.com/nonneurotypicalartstudents/20201220_110740_614029e6e3ef5f66a787fe8d88c3af2f.jpg


And this is the original size I saw, 1379 x 1370 px, though it's now blue. I don't know what is going on: you created your feed in 'RSS.com' and I've seen problems with that before: I'm afraid I can't advise on how to handle this as I don't know anything about them.

6 replies
Question marked as Top-ranking reply

Dec 20, 2020 3:17 AM in response to omenico

I'm now getting a different URL in that tag:


https://media.rss.com/nonneurotypicalartstudents/20201220_110740_614029e6e3ef5f66a787fe8d88c3af2f.jpg


And this is the original size I saw, 1379 x 1370 px, though it's now blue. I don't know what is going on: you created your feed in 'RSS.com' and I've seen problems with that before: I'm afraid I can't advise on how to handle this as I don't know anything about them.

Dec 20, 2020 3:02 AM in response to Roger Wilmut1

The moderators have removed entire posts this time. I did catch your previous post so it won't matter if your latest post is removed.


However I'm not seeing a different image - have you changed the feed since we started?


The image now in your 'itunes:image' tag is way too large at 5779 x 59779 px (the previous image, which was yellow instead of blue, was too small). Also the file size is 2.5MB - it must be less than 500kB.

Problems with image and feed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.