Disabled account in the App Store and iTunes

i recently bought a new phone and my previous credit card on file is not active so I wanted to change my credit card info, but every time I try to change it, it says my account has been disabled in the App Store and iTunes. So I can’t get any new apps or update any old apps.

iPhone 12, iOS 14

Posted on Dec 20, 2020 4:17 AM

Reply
1 reply

Dec 20, 2020 4:58 AM in response to akshan65

If you see a message that says 'Your account has been disabled in the App Store and iTunes'


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Disabled account in the App Store and iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.