Email search results and selected email go away when navigating to another app

Hello, when I do an email search and find the email and select it (open it up). Then I click a link in the email which takes me to Safari (for example to get tracking info on a package). When I go back to the email app the email is gone and the app displays my same search string I originally entered in the search box however the results below now yields “No Results Found”. You have to go and perform your entire search again which sometime could be lengthy. This happens with every email box, I have removed and reinstalled boxes, I have the latest update on my iPhone 6SPlus and it happens on my husbands iPhone 7 as well. This has happened since I can remember using iPhones.

iPhone 6s Plus

Posted on Dec 20, 2020 6:02 AM

Reply
1 reply

Dec 22, 2020 12:16 PM in response to Liszk

Hello Liszk,


It sounds like you're experiencing some issues with the Mail app on your iPhone. We will be happy to help.


May we ask if you're using iCloud mail, or third-party accounts? Are your devices updated to iOS 14.3? Update your iPhone, iPad, or iPod touch


You mentioned that you removed and reinstalled boxes. Do you mean you removed the account? If so dod you follow the steps in this article under "Remove your email account and set it up again'?


If you can’t send email on your iPhone, iPad, or iPod touch


Please let us know, we're standing by for you.


Cheers!

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Email search results and selected email go away when navigating to another app

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