Why is my iPad unable to play mp4 videos?
Why is my iPad unable to play mp4 videos?
iPad Mini 5, iPadOS 14
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Why is my iPad unable to play mp4 videos?
iPad Mini 5, iPadOS 14
Hi Joanne,
Thanks for reaching out to us here in Apple Support Communities! We want you to have a great experience with your iPad and would like to learn more. Are you trying to play the videos from a web browser like Safari, or using the Photos app on your iPad? When you try to play the videos, what exactly happens?
Normally, we would expect mp4 videos to play in the Photos app using the steps in
View photos and videos on iPad
If these steps don't resolve the problem, can you also let us know which version of iPadOS is currently installed?
We look forward to hearing back from you soon!
Take care.
Version 14.2
Hi Joanne,
We appreciate you sending this additional information over. Which app are you using to access the videos and what error message do you see?
Thanks!
Why is my iPad unable to play mp4 videos?