Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Your payment method was declined

Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

Reply
516 replies

Jan 1, 2017 7:38 PM in response to MatJ333

Dear Apple,


This issue is really starting to p*** me off. I am 15 years old and this used to happen to me on my old iPhone 5s so I ended up just giving up and started using my mum's card information.


Recently I have just been given and iPhone 6 as a present from my auntie and I really like the phone and enjoy using it but the issue has just started happening again. I just got some iTunes vouchers for Christmas and I can't purchase anything without entering my card details which are apparently wrong even though I'm not spending any money from my card. But now it has gotten to the point where I can't even install or even update free apps and apps that I already have.


It's getting to the point where it is beyond a joke and Apple, you really need to sort this out.


Alex

Feb 19, 2017 9:37 PM in response to MatJ333

Amazing 5 years later and I'm having the same issue as all these other people from 5 years ago. Apple customer service is such a piece of ****, payment declined with a valid card. Several valid cards all declined. App store disabled. Who ever is sabotaging this service needs to be ratted out cause this glitch is obviously done on purpose. I could hire a team of computer needs in a basement to provide better service than this. Obviously someone at their company is taking the ****. Yeah very funny, what is not so funny is how many customers you are going to lose.

Feb 20, 2017 12:22 AM in response to knightwarrior

Nobody from Apple is here, and as has been stated and restated throughout the 34 pages of this thread, you need to work this out with iTunes Support. We are users here. We can't help you. If you don't want to help yourself, that is your business, but ranting on this forum is against the TOU, so not only are you violating that, but it serves absolutely no purpose.


GB

Feb 22, 2017 1:38 AM in response to Prisley

Try a different card (preferably a credit card, not all debit cards seem to still work). For a card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you are (and therefore the country which is on your iTunes account).

Jun 14, 2017 3:21 PM in response to MatJ333

Just incase anyone else comes across this issue...I tried what someone else said I entered my visa details into MasterCard...of course it's going to say wrong company after I did that I put my information back into visa and guess what?! It worked! I was about to lose my **** lol it too me a day to start updating my apps and stuff...I contacted apple there no help I haven't gotten a response from them yet...my card originally declined because I got sent a new card btw

Aug 3, 2010 2:52 PM in response to MatJ333

Same issue here!! I was updating my credit card because last on expied on July 2010. Now receiving same message!! Tried writing to apple tech support since I've tried a few diffarent accounts or credit cards! This is for sure an apple issue.. Trying to figure it out.. Did any of you jailbreak his iPhone? Maybe its a block by apple.. Not sure why should they do that, but still.... I'm going crazy!!

Your payment method was declined

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.