apple.com/support-2002f

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apple.com/support-2002f

Hello - I decided to clean a Mac by doing a full erase and clean install. (I am starting to regret that now)

I made a small error and closed the Disk Utility window before I had actioned the OS install

Realising what I had done I rebooted straight away into Internet Recovery, then connected to a local Wi-Fi, it took a while but then sadly flashed up - apple.com/support-2002f error

Since sadly it will not boot into Internet Recovery and I am now just getting a flashing folder with a question mark in the middle and the machine is failing to enter Internet Recovery at all.

I was just cleaning it up for my daughter for Christmas and wanted a full fresh install and setup, worried I may have bricked the machine. Any help, I would bow to you graciously!

MacBook, macOS 10.15

Posted on Dec 21, 2020 2:09 PM

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Answer 1

Camelot

Level 9

58,257 points

Dec 21, 2020 2:12 PM in response to Mark-Anthony80

Do you have access to another machine?

If you've deleted/affected your recovery partition, it's going to be very hard to re-install the OS from this machine alone.

The best chance you have is to use another machine to download the OS installer onto a bootable USB drive, then boot this machine from the USB drive and clean-install the OS (including the recovery partition). You will need another machine to do it, though.

Apple have instructions on how to do this: https://support.apple.com/en-us/HT201372

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Answer 2

Dec 21, 2020 2:14 PM in response to Camelot

Super kind. I do indeed, and certainly will try this!

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Answer 3

Dec 21, 2020 5:13 PM in response to Camelot

Thank you for your help! Just completing the update from Catalina to Big Sur, and I should be all up and running again :)

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