You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

bernarda96 Author

Level 1

4 points

I can’t reset screen time passcode

My mother set up a screen time passcode and she does not remember the passcode. We have tried resetting it with her Apple ID and it didn’t work. Then we tried mine and it didn’t work.

iPhone 6s, iOS 11

Posted on Dec 21, 2020 3:28 PM

Top-ranking reply

Eric Root

Level 10

684,597 points

Posted on Dec 21, 2020 6:28 PM

If using IOS 13.4 or above, see the Apple Support article(s) below.

Screen Time passcode reset

If necessary, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.

Restore to Factory setting.

View in context

I can’t reset screen time passcode

Similar questions