I can’t reset screen time passcode
My mother set up a screen time passcode and she does not remember the passcode. We have tried resetting it with her Apple ID and it didn’t work. Then we tried mine and it didn’t work.
iPhone 6s, iOS 11
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If using IOS 13.4 or above, see the Apple Support article(s) below.
If necessary, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.