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I received an email from Keeper saying that my subscription would renew on Jan. 20th for $29.99. I do not have a supscriptiton and want to make sure I am not charged. What do I need to do?

I received an email from Keeper saying that my subscription would renew on Jan. 20th for $29.99. I do not have a subscriptiton and want to make sure I am not charged. What do I need to do?

iPhone 8, iOS 14

Posted on Dec 22, 2020 8:20 AM

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Question marked as Best reply

Posted on Dec 22, 2020 10:31 AM

4555885,

If your subscription was made through Apple, you can cancel through Apple. Leave plenty of time before the renewal date:

See or cancel your subscriptions - Apple Support


If you subscribed directly with another company, deal with them directly.


If you do not have a subscription at all, consider that the email may have been fraudulent:

http://www.apple.com/legal/more-resources/phishing/

1 reply
Question marked as Best reply

Dec 22, 2020 10:31 AM in response to 4555885

4555885,

If your subscription was made through Apple, you can cancel through Apple. Leave plenty of time before the renewal date:

See or cancel your subscriptions - Apple Support


If you subscribed directly with another company, deal with them directly.


If you do not have a subscription at all, consider that the email may have been fraudulent:

http://www.apple.com/legal/more-resources/phishing/

I received an email from Keeper saying that my subscription would renew on Jan. 20th for $29.99. I do not have a supscriptiton and want to make sure I am not charged. What do I need to do?

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