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Charge your AirPods and learn about battery life

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Question: Airpods Max drain to 1% while in their "Smart Case" (Not Smart).

Can anyone explain why when I put my Airpods Max back in their case at 60% battery life and the next morning they we're at 1% battery life? This has happend to me multiple times with the magnetic flap closed. So I know I'm putting them in the case correctly. Feels like this needs to be a software fix. Apple please give us the ability to turn these headphones off.

Posted on Dec 22, 2020 9:55 AM

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Dec 24, 2020 1:12 PM in response to MrFling In response to MrFling

Hi there MrFling,


Thanks for using Apple Support Communities. It sounds like when you put your AirPods Max in to the case at night the battery is drained by morning. When your AirPods Max are in the case, they should be going in to a low power mode and not draining much battery. See more here: How to charge your AirPods Max and learn about battery life.


Reach out to Apple directly for help here: Get Support.


We hope this helps!

Dec 24, 2020 1:12 PM

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Jan 9, 2021 3:03 PM in response to Sam Shulman In response to Sam Shulman

Yup, same exact problem here. I fully charge my Airpods Max, place them carefully in the Apple case (which is supposed to put them in "low power mode"), and then when I go to use them a few hours later or the next day, they make the "death sound" indicating the battery is low and I see the battery has dropped down to 1%. Not the behavior I expect in a $549 pair of headphones.


Apple, you have a serious bug here, exacerbated by the fact that you refused to include a simple physical on/off button on a $549 pair of headphones. I see dozens of other customers complaining about the same exact issue on the MacRumors forums, so this seems to be a common problem. Hopefully it can be fixed in a firmware update.

Jan 9, 2021 3:03 PM

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Jan 9, 2021 4:57 PM in response to Scott2244 In response to Scott2244

Same case here(not pun intended). I can see a drain of 6 to 10% in a couple of hours in the case. Actually I feel they use less battery in use... man this is so annoying...

i hope the read this cases and make something in next updates...

Jan 9, 2021 4:57 PM

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Jan 11, 2021 5:24 PM in response to MrFling In response to MrFling

I have the same issue. I don’t know if it is a software problem or hardware. But my AirPods max actually drain more battery when they’re CORRECTLY inside the case and way less battery when they are outside their case. This is not what I expected from this product.

Jan 11, 2021 5:24 PM

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Jan 11, 2021 5:52 PM in response to MrFling In response to MrFling

Just to be clear, the AirPods Max battery goes down to 1% from 90+% in just few hours, overnight. Just like several other people. I’m sure that they’re placed correctly in their original case.

Is there any official reply from Apple about this? If this doesn’t get fixed soon, I’ll seriously consider returning them back.


Jan 11, 2021 5:52 PM

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Jan 20, 2021 7:43 AM in response to MrFling In response to MrFling

I had the same problem with the Airpod Max I bought late December.

Went to bed with 65% battery and put them into the case. Next day < 10% battery.

I found it very disappointing and I absolutely disliked to always use the case.

Because of this I sold them even if sound quality was good.


If I put on the headphones in one room and end up on another room, I have to walk around the house just to find the case.

To me this is a real no go in real life.

Jan 20, 2021 7:43 AM

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Feb 8, 2021 10:48 AM in response to Mark-Mingyu In response to Mark-Mingyu

Hey guys just to say something useful. I Reset the AirPods max to factory settings and that fixed the problem... At least for me, I did it like 3 weeks ago and they last as advertised. Hope this can help.

You only need to keep pushed both buttons (The Crown and the noise canceling button) until the LED blink orange or amber. Then you connect them as new and you should be fine.


Hope this help. Cheers!

Feb 8, 2021 10:48 AM

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Feb 8, 2021 10:52 AM in response to HenryMelkor In response to HenryMelkor

The "hard" reset helped me as the headphones do not discharge as quickly as before. However, it did not completely fix the problem for me. The headphones are still losing about 10% of the capacity daily without any use. Too much!

Feb 8, 2021 10:52 AM

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Feb 11, 2021 12:09 PM in response to MrFling In response to MrFling

Getting the same issue with my AirPods Max. It was sent 3 times for repair and allways return unfixed.

I got an Apple advisor sooner today and he told me that the issue is known by Apple ingeneer for a couple of days and they’re working on it. They hope to fix it into the next firmware update.


Feb 11, 2021 12:09 PM

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Question: Airpods Max drain to 1% while in their "Smart Case" (Not Smart).