Airpods Max drain to 1% while in their "Smart Case" (Not Smart).

Same case here(not pun intended). I can see a drain of 6 to 10% in a couple of hours in the case. Actually I feel they use less battery in use... man this is so annoying...

i hope the read this cases and make something in next updates...

Just to be clear, the AirPods Max battery goes down to 1% from 90+% in just few hours, overnight. Just like several other people. I’m sure that they’re placed correctly in their original case.

Is there any official reply from Apple about this? If this doesn’t get fixed soon, I’ll seriously consider returning them back.

Yup, same exact problem here. I fully charge my Airpods Max, place them carefully in the Apple case (which is supposed to put them in "low power mode"), and then when I go to use them a few hours later or the next day, they make the "death sound" indicating the battery is low and I see the battery has dropped down to 1%. Not the behavior I expect in a $549 pair of headphones.

Apple, you have a serious bug here, exacerbated by the fact that you refused to include a simple physical on/off button on a $549 pair of headphones. I see dozens of other customers complaining about the same exact issue on the MacRumors forums, so this seems to be a common problem. Hopefully it can be fixed in a firmware update.

I have the same issue. I don’t know if it is a software problem or hardware. But my AirPods max actually drain more battery when they’re CORRECTLY inside the case and way less battery when they are outside their case. This is not what I expected from this product.

The "hard" reset helped me as the headphones do not discharge as quickly as before. However, it did not completely fix the problem for me. The headphones are still losing about 10% of the capacity daily without any use. Too much!

Hi there MrFling,

Thanks for using Apple Support Communities. It sounds like when you put your AirPods Max in to the case at night the battery is drained by morning. When your AirPods Max are in the case, they should be going in to a low power mode and not draining much battery. See more here: How to charge your AirPods Max and learn about battery life.

Reach out to Apple directly for help here: Get Support.

We hope this helps!

I had the same problem with the Airpod Max I bought late December.

Went to bed with 65% battery and put them into the case. Next day < 10% battery.

I found it very disappointing and I absolutely disliked to always use the case.

Because of this I sold them even if sound quality was good.

If I put on the headphones in one room and end up on another room, I have to walk around the house just to find the case.

To me this is a real no go in real life.

Same problem here 90 to 1% battery when in the case over night. Got a replacement already. My first headphones kind of destroyed themselves over night in the case. They were completely bricked, no reset possible. Hope Apple fixes this ASAP.

Hey guys just to say something useful. I Reset the AirPods max to factory settings and that fixed the problem... At least for me, I did it like 3 weeks ago and they last as advertised. Hope this can help.

You only need to keep pushed both buttons (The Crown and the noise canceling button) until the LED blink orange or amber. Then you connect them as new and you should be fine.

Hope this help. Cheers!

Getting the same issue with my AirPods Max. It was sent 3 times for repair and allways return unfixed.

I got an Apple advisor sooner today and he told me that the issue is known by Apple ingeneer for a couple of days and they’re working on it. They hope to fix it into the next firmware update.

AppleCare repaired them and completely resolved the issue by doing just that. It was nothing in Software.

I've had the same issue, exactly as described. I found my new AirPods Max empty completely or down to 1% after only few hours NOT using them, idle.

After contacting AppleCare, they opened a repair case. The AirPods were returned "successfully repaired" from Apple and don't feature any battery drain ever since. The headset now seems to keep the charge virtually forever - no matter if they are in the smart case of not, it seems. It also charges notably slower than before (looks like it retains a lot more energy now), and using them only discharges them very slowly.

This is still an issue. Mine drain from full to 1%, overnight, in the case. Apple needs to issue a firmware update ASAP. It's not good for the longevity of the battery to have this strain being put on it.

As I said - I have had the exact same issue as you have, and Apple repaired the physical hardware. The repaired headset came back with the exact same firmware, I have checked.

Ever since, I don’t have any battery drain. I can leave them sitting on my desk for days and it doesn’t even drop a single percent. Also, the battery now seems to last for a very long time when actually using it. I have seen them drop from 100 to just 96 percent this morning - after a 50 minutes conversation with transparency mode on.

My case was completely resolved with a hardware repair. I have no indication it has anything to do with the firmware.

i noticed that on my AirPods too, although I have noticed that everytime it does happen I leave my AirPods on a surface made of metal. I also noticed that the case has a somewhat magnetic attraction to the metal. This might be causing the metal to become slightly magnetic (magnetized) and in turn draining the battery.