You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airpods Max drain to 1% while in their "Smart Case" (Not Smart).

Can anyone explain why when I put my Airpods Max back in their case at 60% battery life and the next morning they we're at 1% battery life? This has happend to me multiple times with the magnetic flap closed. So I know I'm putting them in the case correctly. Feels like this needs to be a software fix. Apple please give us the ability to turn these headphones off.

Posted on Dec 22, 2020 9:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 9, 2021 3:03 PM

Yup, same exact problem here. I fully charge my Airpods Max, place them carefully in the Apple case (which is supposed to put them in "low power mode"), and then when I go to use them a few hours later or the next day, they make the "death sound" indicating the battery is low and I see the battery has dropped down to 1%. Not the behavior I expect in a $549 pair of headphones.


Apple, you have a serious bug here, exacerbated by the fact that you refused to include a simple physical on/off button on a $549 pair of headphones. I see dozens of other customers complaining about the same exact issue on the MacRumors forums, so this seems to be a common problem. Hopefully it can be fixed in a firmware update.

Similar questions

19 replies

Feb 18, 2021 7:18 AM in response to keenraven

As I said - I have had the exact same issue as you have, and Apple repaired the physical hardware. The repaired headset came back with the exact same firmware, I have checked.


Ever since, I don’t have any battery drain. I can leave them sitting on my desk for days and it doesn’t even drop a single percent. Also, the battery now seems to last for a very long time when actually using it. I have seen them drop from 100 to just 96 percent this morning - after a 50 minutes conversation with transparency mode on.


My case was completely resolved with a hardware repair. I have no indication it has anything to do with the firmware.

Airpods Max drain to 1% while in their "Smart Case" (Not Smart).

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.