I recently gave my daughter my old iPhone 5 and did not erase data so she made an yahoo email account in her name but seems to of attached itself to my iPad mini whe I go on settings and is locked what can I do
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Hello Asfg1952,
Thank you for participating in the Apple Support Communities! We understand that after giving your daughter your old iPhone, you appear to be sharing an Apple ID with her on your iPad as well. We'd be happy to help point you towards a resolution.
Do you know if your daughter created her own Apple ID to use on the iPhone or if she just updated the information for your Apple ID to match her own? If your account was not removed from the iPhone before she got it, it does sound like she may have just changed your Apple ID information to her own. In that case you'll want to change it back to your information and have her create a new Apple ID for herself:
Once you've done that, ensure the steps in the following resource are followed on the iPhone:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
Take care.
Hello Asfg1952,
Thank you for participating in the Apple Support Communities! We understand that after giving your daughter your old iPhone, you appear to be sharing an Apple ID with her on your iPad as well. We'd be happy to help point you towards a resolution.
Do you know if your daughter created her own Apple ID to use on the iPhone or if she just updated the information for your Apple ID to match her own? If your account was not removed from the iPhone before she got it, it does sound like she may have just changed your Apple ID information to her own. In that case you'll want to change it back to your information and have her create a new Apple ID for herself:
Once you've done that, ensure the steps in the following resource are followed on the iPhone:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
Take care.
Hi Asfg1952,
Thanks for getting back to us. Are you seeing a message referring to Activation Lock on the device? If so, you'll need to regain access to the Apple ID and password being used in order to sign out of the Apple ID and remove Activation Lock:
How to remove Activation Lock - Apple Support
If the option to sign out of the Apple ID is grayed out, this could be related to Screen Time settings. Go to Settings > Screen Time > Content & Privacy Restrictions > Account Changes and confirm this is set to Allow.
If neither scenario describes that you're encountering, could you provide more details? If you encounter an error message, what does it say? What happens exactly when you try to sign out of the Apple ID? What steps are you taking to sign out?
Cheers!
Hi Asfg1952,
That sounds like there might be some sort of parental controls set up for your daughters Apple ID, which is preventing you from signing out on the iPad. Are you both part of a Family Sharing group?
Were you able to go to Settings > Screen Time > Content & Privacy Restrictions > Account Changes and check that this was set to Allow? Are there any other restrictions set up under Screen Time on the iPad?
Take care.
Reply I think apple have just locked it now so I can’t do anything with it and I can’t prove we’re I bought it from. So that is the problem now
Thanks I will try that but my daughters I’d is in the grey on the left hand side under yahoo and keeps saying verify account but she is supposed to of erased all data on the phone and it is conflicting with my mini I pad but my iPad Air is ok so I presume the iPhone I gave her must be linked to the mini iPad regards David
My daughter has now managed to get back int iPhone settings cancelled her email erased iPhone gone factory reset but the email still shows on the mini iPad which I cannot seem to remove would dearly like to know what I can do doesn’t show on my computer in iTunes
Havent tried this yet but will as soon as I can sounds good to me willl keep in touch thanks for your help kind regards David
Thanks for your help regards David will let you know if it works but with corvid I cannot go round to her house yet
Thanks for all your help I will try what you have suggested regards David
Thanks I will try everything you told me regards david
Thanks for your help I will try that
When I go into settings there is no name at the top on the left hand side of my mini iPad wereit says settings imediatly on the right side is my daughters I’d were my I’d for apple isbut it’s all in grey and I can’t change it kind regards david
Yes but I think it was email my daughter set up for herself on the iPhone 5 then I suddenly remembered told to erase the data on the phone since it seems her email is stuck in the grey on the right hand side of settings and my name isn’t so I think caplets have locked it I have had for 10 years so cannot ask them to unlock it because I have no proof of purchase thanks for your help regards David
She still has the phone but it seems to have locked itself on to my mini I pad which must of been working in conjunction with my mini iPad which I cannot do anything with she doesn’t seem to know what she’s doe wrong I will se if she can open up email on phone and change it to my name
Hi Asfg1952,
If the email is grayed out and doesn't give you the option to even sign out of the iPad, this means sign out is restricted due to parental controls on her Apple ID. You'll want to confirm that "Account Changes" is set to Allow on both the iPhone and iPad as it will prevent you from signing out of a device when set to Don't Allow:
Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support
"Allow changes to other settings and features
You can allow changes to other settings and features, the same way you can allow changes to privacy settings.
Here are some features and settings you can allow changes for:
If you do see an option to enter the Apple ID password in order to sign out, but she has forgotten the password, she can try to reset it following the steps here:
If you forgot your Apple ID password - Apple Support
If you need additional assistance with this process, you can also contact Apple Support using the following link:
Take care.
iPad Mini is locked, what can I do?
