Locked out of Ipad 4

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Level 1

8 points

Locked out of Ipad 4

My Ipad 4 is fully functional, but the settings are locked to my little sister's old icloud email address. We are unable to access the email address account as it was an old school email which is now shut down. Because of this, we cannot do forgot forgot password or account details etc, and my sister has no idea of the details.

My brother spoke to apple previously and I believe they didn't seem to have a solution.

Is there anyone who can help with this issue?

iPad (4th gen) Wi-Fi + Cellular

Posted on May 16, 2020 4:48 AM

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Answer 1

Best reply

Eric Root

Level 10

684,057 points

May 17, 2020 2:32 PM in response to Stan 123

If necessary, if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport

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Answer 2

zinacef

Level 10

88,407 points

May 17, 2020 12:02 PM in response to Stan 123

See if the suggestion provided by Gail offers any help to your situation -- Apple ID is linked to my old email. What … - Apple Community.

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Answer 3

Stan 123 Author

Level 1

8 points

May 27, 2020 6:30 AM in response to Eric Root

Thanks alot for your help. The problem is, I don't have the original purchase receipt etc. so we had trouble before when we got in touch with Apple. Any other suggestions??

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Locked out of Ipad 4

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