Update Apple ID Settings on ipad

Question

Level 1

22 points

Update Apple ID Settings on ipad

I am getting this in my settings to Update Apple ID Settings and underneath it says 'Some account services require you to sign in again' and I click Continue. It asks me to enter my password and after that it says 'Apple ID Locked, Your Apple ID has been locked for security reasons. To unlock it, you must verify your identity'. I click Unlock Account and then it gives me a choice of Unlock by Email or Answer Security Questions. I chose Unlock by Email and it sends an email to a different email address that is not my log in address. The email is from ****@id.apple.com Does this seem fishy or should I continue these steps to unlock my account?

[Edited by Moderator]

Posted on Dec 22, 2020 6:56 PM

Reply

Answer 1

Joseph_S.

Community Specialist

Dec 24, 2020 2:22 PM in response to mldardy

Hello mldardy,

Thanks for reaching out here in Apple Support Communities. We want to help make sure you're able to sign into your account as expected.

Have you tried managing your account using your security questions since the email option is not working? If you forgot your security questions you can try to reset them. Take a look at the resource below. If you continue to run into issues, you can reach out to the Apple ID team directly.

If you forgot the answers to your Apple ID security questions

Get Support

Cheers!

Reply

Update Apple ID Settings on ipad

Similar questions