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App store

I want to update my apps, but everytime it asks for a password and i type in my password and it says it’s wrong. i tried until it says reset password and an email shows up that’s not mine, it’s my friend’s. i’ve searched everywhere and can’t find where i’m signed into her email. i’ve even typed her password and it’s not letting me do anything either.

iPhone 11, iOS 14

Posted on Dec 22, 2020 10:24 PM

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Question marked as Best reply

Posted on Dec 23, 2020 10:00 AM

 A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

1 reply
Question marked as Best reply

Dec 23, 2020 10:00 AM in response to megan_h17

 A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

App store

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