You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face id stopped working and iphone xr is not charging

Today face id stopped working all of a sudden with the message : face id is not available. I tried restarting but it didnt solves thw problem. I noticed that iphone also stopped charging and its not working even after several setting reset and reboot. Now the battery is drained out. Not sure what went wrong.

iPhone XR

Posted on Dec 23, 2020 8:55 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2020 9:15 AM

Those are two different issues.


See this for the Face ID issue. If Face ID isn't working on your iPhone or iPad Pro - Apple Support


See this for the charging issue. If your iPhone or iPod touch won't charge - Apple Support

5 replies

Face id stopped working and iphone xr is not charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.