iPhone 11 storage capacity question/issue

Question

iPhone 11 storage capacity question/issue

Hello. I just upgraded from iPhone 7 to iPhone 11 last weekend. I'm noticing some weird issues regarding the storage space/capacity of my iPhone. When I go to "Settings", "General", "iPhone Storage", at the top where it shows how much is available, it shows this really long number of the total 128 GB available used. And when I click on "About" and scroll down, it shows the capacity as being 128GB, which is correct, but the Available is 1.7TB!!!! Ha ha, I wish! Not sure why these 2 issues are occurring or how to resolve them. Any ideas? I'm attaching 2 screen shots to show the issues mentioned.

iPhone 11, iOS 14

Posted on Dec 23, 2020 10:41 AM

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Answer 1

Dec 29, 2020 12:26 PM in response to Steve Scherf1

Any one have any ideas? My capacity available has dropped down now from 1.7TB to 138.07GB, which is better but still above what the actual capacity of 128GB is. And in the iPhone storage section, it's still showing a really long number of GB being used of the 128GB available. The number is slightly different than the first screen shot shows above. Wondering if I should try "erase all content and settings" and try to restore from my latest backup and see if that clears it up, or wait for the next iOS update and see if that helps?

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Answer 2

Jan 10, 2021 10:35 PM in response to Steve Scherf1

Backing up my iPhone 11 and then doing an "erase all content and settings" and then restoring from the backup solved the issue. Phone is now displaying my capacity and storage correctly.

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iPhone 11 storage capacity question/issue

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