Apple Music on Alexa won’t shuffle playlists

The Apple Music skill for Alexa is broken and won’t allow users to shuffle playlists either by a direct voice command or playlists in a Alexa routine.

Search the internet for “Alexa Apple Music shuffle” and you’ll get a lot of people saying the same.

Both companies blame each other when you reach out for support to either, which does mot help consumers.

But it is my Amazon provides an API for developers like Apple to use so their music service can run on the Alexa platform, and it’s Apple Music that responds to requests for a shuffled playlist .

It’s clearly an Apple issue - please fix it. I am paying for Apple Music every month and the service should just work .

if anyone has any workarounds that actually work I would be grateful if you can let me know.