Reset required

Question

techguy171 Author

Level 1

8 points

Reset required

My iPhones lock screen keeps saying reset required

I just updated to iOS 14.3, every time I try to use the phone, it would say reset required and the screen is locked.

has anyone experienced this problem?

iPhone 7 Plus

Posted on Dec 24, 2020 12:06 AM

Answer 1

Drew_7

Community Specialist

Dec 26, 2020 8:40 AM in response to techguy171

Hello techguy171,

From what you've shared we understand that you're receiving an unexpected prompt, and we'd like to share some resources that may help. To get started restart your device to see if the behavior persists: Restart your iPhone

If you're unable to access your iPhone, continue here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Should the behavior persist share the following:

What is the exact text you're seeing?
Have there been any recent changes? For example, new apps or management profiles.

These details may help facilitate additional answers.

Take care.

Answer 2

techguy171 Author

Level 1

8 points

Dec 26, 2020 5:49 PM in response to Drew_7

once the phone is unlocked, it will continue popping up saying find my iPhone alert all the time and when you press OK it continues to pop up and vibrate for over three hours, the message on the lock screen says lost iPhone, the next line is reset required, and then when I enter my passcode, it unlocks the phone but later it says reset required again, I tried changing my Apple ID password but that didn’t help.

Answer 3

Joseph_S.

Community Specialist

Dec 27, 2020 10:40 AM in response to techguy171

techguy171,

We appreciate you clarifying that your device is in Lost Mode. You can find steps to disable Lost Mode following the guidance here: Use Lost Mode in Find My iPhone on iCloud.com

Should you suspect that your Apple ID has been compromised in any way please follow the guidance here: If you think your Apple ID has been compromised

Cheers!

Reset required

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