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how to fix iPhone 13 white screen

Please advise - How do I fix the iPhone 13 white screen when hard reset didn't work?


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 16

Posted on Dec 1, 2022 9:25 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2022 9:33 AM

If for "hard reset" you mean "forced restart" of your device using these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


AND if the above procedure hasn't worked, it might be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

3 replies
Question marked as Top-ranking reply

Dec 1, 2022 9:33 AM in response to RichL54

If for "hard reset" you mean "forced restart" of your device using these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


AND if the above procedure hasn't worked, it might be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Dec 1, 2022 9:45 AM in response to RichL54

That's a different procedure, when something went wrong during the latest update, in order to install a fresh copy of iOS/iPadOS.

To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


Regards

Giulio

how to fix iPhone 13 white screen

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