Hi
I bought the new MacBook M1 and it was so good but my MacBook show the pink screen and restarting after that usually.
you can see this problem in this video: (in 5:58 minute in below video)
https://www.youtube.com/watch?v=aq7j56J38m0
what's the problem?
I bought an M1 MacBook Pro last year that continually had this pink screen problem. I reinstalled macOS and it continued. I decided it must be a hardware issue, so since I was within my return period, I returned it for a refund. I bought another M1 MacBook Pro with a bigger SSD this time, the one I am currently typing on. This one also has pink screen resets.
I am not using Parallels in any way and have never had it installed on any of my systems.
Here is the cadence of pink screen kernel panics since the problem began on this unit:
It usually happens after waking the computer when it's a sleep. I open the screen, use it for a few minutes, I get a pink screen and instant reboot. This is always at the top of the kernel panic information that shows up after the reboot:
panic(cpu 2 caller 0xfffffe001741aa1c): "busy timeout[0], (60s): 'AppleAPFSMedia'"
The issue appears to always be AppleAPFSMedia related. I called Apple Support and asked them to search their CRM for other support issues related to the pink screen. I was told they have no other reports of pink screen anything. This thread has video evidence and multiple people with multiple affected units. They asked me to reformat, reinstall macOS, and see if the pink screen kernel panics continue. If they continue, I will call back.
I also received a new work computer for my new job. It is an M1 MacBook Pro. I will report back if this third unit starts to exhibit pink screen kernel panics and if my experience goes from a 66% failure rate of M1 hardware to 100%.
Experienced same thing. I just had my MBA M1 chip last Feb 2021. So I plugged my external ssd to my mac, cursor didn't move, then boom pink screen and restarted. This was my first time experiencing this.. maybe after I updated to Big Sur ver11.2.2.
I hope a software update soon can help fix this. :(
Yes, I was using an external monitor. But it makes me angry that I have been using my old Macbook Air mid 2013's with that monitor also, and runs perfectly. Im going to return the MB air 2020, I have to use external monitor for my job and it seems that the pink screen and reboot doesn't have a solution yet. Or do you use now an external monitor without any problem?
Thank you so much for your response! I completely agree. I wouldn’t have bought a 13” if I wasn’t going to use a monitor. I don’t know what to do yet, honestly. My monitor is less than. 3 years old and perfectly functional otherwise. Apple originally suggested that it could be my Microsoft office suite, and that I should call Microsoft to see if they have suggestions. I paid for a MacBook Pro 13” M1 just to have it unpredictably run the pink screen. It’s absolutely ridiculous. They’ve already swiped my machine once, and plan on doing it again. They also act like this is a new issue they’ve never heard of. Like hey, Apple, I took videos—we all probably have. I have launched an official complaint, but I have heard nothing yet from Apple. We’ll see. My computer is 3 months old. I also required the use of a monitor for work/school. So frustrating—Apple used to stand by their products and care about their customers.
Hi I have the same problem, and it is quite persistent too. As long as the Macbook out of memory, restarting or shutting it down will just end with a pink screen crash.
Please fix this ASAP, unacceptable from Apple.
Wrong Video?
Does the latest Big Sur Update fix theses issues ?
Not in my case.
Not helpful at all. My computer has been doing this since I got it. I can’t do what I bought the computer to do. So frustrated—can I have a refund?
Not at all. Neither does having it swiped at the Apple store.
Did they help you solve it? Any updates?
not yet, I have the latest big sur and still happens the pink screen
:(
Hi, could you fix it?
Was anyone else using a monitor?
hey you get the problem resolve
Pink Screen and Restarting on M1 MacBook Air 2020
