Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Using Family Organizer Gift Cards with Family Share

Good morning! We have a Family Share set-up to which I am the Family Organizer. I have found that when I load a gift card to the account it becomes the first default payment for everyone in the family share (assuming they don’t have a gift card associated with their account). So if I have $50 in a card balance and my wife makes an in game purchase, funds are drawn from the gift card.


How do I setup my account or payment to prevent my gift card balance being used by other family share members?


Thank you!


mucrick

iPhone XR, iOS 14

Posted on Dec 25, 2020 7:38 AM

Reply
Question marked as Best reply

Posted on Dec 25, 2020 11:47 AM

What you are describing is the first time I have ever seen this kind of issue and is completely contrary to how payment is set up:


How apps, content, and subscriptions from Apple are billed - https://support.apple.com/HT201359

"Some purchases aren’t charged to your Apple ID balance

If you're in a Family Sharing group, purchases are charged to your personal Apple ID balance. If you don't have enough Apple ID balance to pay for the purchase, the remainder is charged to the family organizer's primary payment method."


Family purchases and payments - Apple Support - https://support.apple.com/HT201079

"Which payment method is charged for family members' purchases?

One adult in the family—the family organizer—pays for most purchases that family members make. But if you're a family member and you have your own Apple ID balance, your purchases bill to your personal Apple ID balance. "


If you really, really, really are seeing your personal credit charged when another person in the family makes a purchase then report this to Apple:


Contact - Official Apple Support --> https://support.apple.com/contact


or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


2 replies
Question marked as Best reply

Dec 25, 2020 11:47 AM in response to mucrick

What you are describing is the first time I have ever seen this kind of issue and is completely contrary to how payment is set up:


How apps, content, and subscriptions from Apple are billed - https://support.apple.com/HT201359

"Some purchases aren’t charged to your Apple ID balance

If you're in a Family Sharing group, purchases are charged to your personal Apple ID balance. If you don't have enough Apple ID balance to pay for the purchase, the remainder is charged to the family organizer's primary payment method."


Family purchases and payments - Apple Support - https://support.apple.com/HT201079

"Which payment method is charged for family members' purchases?

One adult in the family—the family organizer—pays for most purchases that family members make. But if you're a family member and you have your own Apple ID balance, your purchases bill to your personal Apple ID balance. "


If you really, really, really are seeing your personal credit charged when another person in the family makes a purchase then report this to Apple:


Contact - Official Apple Support --> https://support.apple.com/contact


or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


Using Family Organizer Gift Cards with Family Share

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.