Beatsx won’t turn on or connect?

I just opened my Beatsx, never used before. Charged fully (light turns white). Won’t turn on. Won’t connect to iPhone. Help??

Posted on Dec 25, 2020 9:34 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 27, 2020 10:45 AM

Hello mairilos,


Welcome to Apple Support Communities!


We understand that your BeatsX won't turn on or connect to your iPhone. We're happy to help!


Let's try resetting the BeatsX.

Reset your Beats earphones


Also, you can try updating the firmware for your BeatsX.

Update the firmware of your Beats product


If you're still having issues we recommend contacting Apple Support directly.

Contact Apple Support


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

3 replies
Question marked as Top-ranking reply

Dec 27, 2020 10:45 AM in response to mairilos

Hello mairilos,


Welcome to Apple Support Communities!


We understand that your BeatsX won't turn on or connect to your iPhone. We're happy to help!


Let's try resetting the BeatsX.

Reset your Beats earphones


Also, you can try updating the firmware for your BeatsX.

Update the firmware of your Beats product


If you're still having issues we recommend contacting Apple Support directly.

Contact Apple Support


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

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Beatsx won’t turn on or connect?

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