You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

icloud.com site has stopped loading anything - 'Cannot Load Library' for Photos, etc

Does anyone know what one can do to 'kick' the icloud.com website into working once it stops working for you?


I can see my Photos, Drive etc on my iPhone and iPad, and my 50gb plan is currently less than half full.


But the icloud.com website is more disheartening -- I'd like to pull some pictures from it (for a zoom bg on a different computer), and I can log in and see the 'home screen' with the little apps just fine, but clicking into any of them -- Photos, Notes, Drive -- gives errors, probably all related.


Tested in Safari, Chrome, and a new Incognito Chrome window.


Specific example: Photos


  • icloud.com/photos - when reloading this url specifically, a spinner for about 30 seconds, then 'Cannot Load Library'
  • I see one failing request, to: https://p17-ckdatabasews.icloud.com/database/1/com.apple.photos.cloud/production/private/zones/list? ... with a bunch of querystring params that probably have personal tokens :)
  • it seems like all other requests, including ones that verify my client (even though one takes 30 seconds to complete), are successful.
  • But when it tries to load a list of contents (at the url mentioned above), in this case apparently a list of things that have to do with my photos, it fails, and I see a JSON response to that request that has {uuid, serverErrorCode: "ACCESS_DENIED", reason: "private db access disabled for this account"}.


If anyone's had an idea of how to fix/work around this, let me know. I did see that some of the requests seem to be located to a specific area of the country, so maybe there are datacenter issues where it's expecting my stuff to be present in a certain datacenter and it's not? Would go with what some others mentioned in a similar issue I saw, where icloud.com didn't work on Wifi but did if they hot-spotted to their phone.


Let me know if anyone has any ideas. :)


No need to post a link to this https://support.apple.com/en-za/HT205966 KB article about the Mac Photos App; I saw multiple people post links to that article on other similar issues, but this icloud.com, in a web browser, so that article is unrelated.

Posted on Dec 25, 2020 9:48 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 25, 2020 12:21 PM

Next step - Contact - Official Apple Support.

Similar questions

1 reply

icloud.com site has stopped loading anything - 'Cannot Load Library' for Photos, etc

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.