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Level 1

4 points

New sim

Error Message when new SIM card is put into phone Sim not supported - how do I get it to work?

iPhone 6s Plus, iOS 14

Posted on Dec 25, 2020 12:15 PM

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Level 4

1,381 points

Posted on Dec 25, 2020 12:20 PM

Is the SIM card supplied by the same cellular provider as the old one?

If not the the phone is SIM locked to the old network so you’ll have to request they unlock the device so you can use it with another provider.

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