Software update failure

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Level 1

4 points

Software update failure

Everytime I try to update the iPad it goes through the whole process and tells me it is unable to update. I even factory reset the iPad and that did not work. What else can I do?

iPad Pro, iOS 11

Posted on Dec 25, 2020 1:12 PM

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Answer 1

Top-ranking reply

frazzm737

Level 9

55,254 points

Dec 25, 2020 1:45 PM in response to JessieGirl14

See if this link helps...

If your iPhone, iPad or iPod touch won’t update - Apple Support

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Answer 2

MichelPM

Level 10

81,395 points

Dec 25, 2020 1:51 PM in response to JessieGirl14

Your iPad is too far behind in iOS/iPadOS upgrades/updates.

You need to connect your iPad to a computer, like a Windows PC or older Mac running an older MacOS/macOS, connected to the Internet, running the latest iTunes and let the iTunws upgrade/update feature upgrade/update that iPad

OR

IF a newer Mac with a much newer macOS, use the macOS Finder to do the iPad upgrade/update.

Best of Luck to You!

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Software update failure

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