iTunes could not back up the iPhone because the iPhone disconnected.

Question

iTunes could not back up the iPhone because the iPhone disconnected.

I have had my iPhone 12 Pro Max for almost a month. Every time I want to sync my iPod Shuffle and iPhone to iTunes, iTunes backs up my iPhone. This was working until a few days ago. Now, at the 6th step of back up, I get [ iTunes could not back up the iPhone "abc" because the iPhone disconnected. ] I have seen several solutions on tech sites but the problem comes back. The only workaround that works is to delete the MobileSync folder in Windows 10. That is a lame workaround!!! I have to delete the backup so that iTunes can continue with the backup? There has got to be a better solution?

Posted on Dec 25, 2020 2:35 PM

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Answer 1

judysings

Community Specialist

Dec 27, 2020 2:52 PM in response to GS7toiPhone12ProMax

Hey there GS7toiPhone12ProMax,

We understand you're having issues with backing up your iPhone to iTunes, and we'd be happy to help!

To get started, check out the steps listed in the following article that can help with this specific issue: If you can't back up your iOS or iPadOS device to a computer or restore it from a backup

Let us know if the issue persists after those steps, and we'll continue from there.

Have a great day!

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Answer 2

Jan 12, 2021 7:22 PM in response to judysings

I did the latest update and it is no longer an issue.

Thanks,

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iTunes could not back up the iPhone because the iPhone disconnected.

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