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Level 1

10 points

Windows iTunes: iPhone disappearing after a split second

Hello there,

today I tried to create a backup of my iPhone 12 Pro using my PC (Windows 10 64 Bit).

However, after I tried connecting it to iTunes, it only showed up for a split second, and then disappeared again. Another time, it just stayed greyed out. The explorer opened up showing that it was connected though. I reinstalled both, the Windows Store and the Apple Website version, but nothing changed. My iPad connects just fine though. I also tried restarting the Apple Drivers, but I didn't achieve any positive results.

Might you know how I could fix that?

Thank you in advance!

iPhone 12 Pro, iOS 14

Posted on Jan 26, 2021 6:59 AM

Best reply

turingtest2

Level 10

272,985 points

Posted on Jan 26, 2021 7:40 AM

See About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support and reset your trust settings. Unlock your device before connecting to USB and trust the computer when asked.

tt2

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Windows iTunes: iPhone disappearing after a split second

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