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Hi,
Itunes will no longer recognize my Iphone7. When I open Itunes on my Dell XPS I can see my phone briefly but then it's as if a fight for control is taking place and while I have managed to start a backup it does not complete as the phone disappears from iTunes part way through. I have turned Autoplay off on my laptop and reinstalled Itunes to no avail. Any idea what's going on and what to do about it. This stuff used to work fine.
Hello Bubba1960,
Thanks for posting in Apple Support Communities. You've tried some great steps so far. Next, try any steps from If your computer doesn't recognize your iPhone, iPad, or iPod that you haven't already.
"If your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. Follow these steps and try to connect your device again after each step.
Take care.
Thanks for answering my question. It seems the critical thing was to not have anything else plugged in to the laptop. It worked after I followed the instructions you provided and unplugged the power cord before trying to use iTunes. Success! Thanks again.
Dell XPS interfering with iTunes
