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Windows 10 pc running iTunes, all up to date versions, iTunes doesn't see or recognize iPhone!

My windows 10 pc running iTunes doesn't recognize the my iPhone in iTunes. "This PC" sees the iPhone and allows me to download photos to PC ( somewhat cumbersome). I want to back up my iphone to I Tunes.


Device sync test fails.


Connected Device Information:


, iPhone XS Max running firmware version 15.3.1

Serial Number: FK1XH6P1KPHG


When I click on iTunes -Files- devices none of the options work.


What do I need to do?


iPhone XS Max, iOS 15

Posted on Feb 25, 2022 8:57 AM

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5 replies

Feb 25, 2022 2:20 PM in response to cooterp

cooterp wrote:

My windows 10 pc running iTunes doesn't recognize the my iPhone in iTunes. "This PC" sees the iPhone and allows me to download photos to PC ( somewhat cumbersome). I want to back up my iphone to I Tunes.

Device sync test fails.

Connected Device Information:

, iPhone XS Max running firmware version 15.3.1
Serial Number: FK1XH6P1KPHG

When I click on iTunes -Files- devices none of the options work.

What do I need to do?

follow all steps here If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

Windows 10 pc running iTunes, all up to date versions, iTunes doesn't see or recognize iPhone!

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