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Apple Account Balance after Trade-in

I purchased a new iPhone ($899) using some gift cards I received for my birthday (totaling $350). I did the trade-in for my previous iPhone. However, my $250 refund was not refunded. It was put into my Apple Account Balance. I’m not looking to make another Apple purchase any time soon, and I’d prefer just getting that money refunded back to the bank card I used.


The same thing happened to both my parents—they received gift cards for new iPhones and their “refund” for their phone trade-in was placed into their respective Apple Account Balances. They just want a true refund like me.


Any ideas on how to get that money back without having to buy more Apple products?

iPhone 12, iOS 14

Posted on Dec 25, 2020 3:08 PM

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Dec 25, 2020 9:35 PM in response to carlag2424

How an iPhone trade-in works -

https://www.goodhousekeeping.com/electronics/a29576955/apple-iphone-trade-in-program/


Is the refund in your Cash account?

Transfer money in Apple Cash to your bank account or Visa ...

https://support.apple.com/en-us/HT207882


M1 Mac mini, macOS 11.1; Watch, series 5 GPS/cellular, watchOS 7.2; iPad Pro 2nd Gen, iPadOS 14.3; iPad Air 2, iPadOS 14.3; iPhone 12 Pro, iOS 14.3; TV 4th Gen, tvOS 14.3  HomePods, audioOS 14.3 and Airport Express w/ Airplay 2

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Jan 6, 2021 8:14 AM in response to carlag2424

Please keep us posted. I still show the $250 in my Apple account balance but it has only been a couple of hours since I spoke with them. I have not yet received an email confirmation of my interaction with the agent so we will see. I will update accordingly as well.

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Jan 13, 2021 7:28 PM in response to jeffw0307

I called today and spoke with three agents. The last agent said she checked, and because money from my Apple Account Balance had been used (it’s been over a month and subscription payments like Netflix or Apple TV + get automatically paid using funds from the Account Balance first), there is no way to transfer that money to me personal account or credit card. I have $266 in my Apple Account Balance ... it will be awhile before I can use that all up. lol


For future reference, she recommended that I do not use the online trade-in option when purchasing a new Apple product online. Opt for the in-person trade, so you can choose how to get your “refund.”

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Apple Account Balance after Trade-in

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