My account won’t work
Whenever I try and make a purchase with an iTunes card or just a normal card, it will ask me for my password and say that it can’t confirm my purchase even though I just put money on it.
iPhone 8 Plus, iOS 14
Question marked as
User profile for user:
judysings
User level:
Community Specialist
Hi there kcole_
We understand you're having some trouble setting up a payment method so you can make purchases in iTunes, and we're happy to help.
If you're payment method is being declined, you can find specific guidance here: If your payment method is declined in the App Store or iTunes Store
After completing those steps, if you need more help, connect with an iTunes Store expert, here: Contact Apple Support
Take care!