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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
I just got a new pair of AirPod Pros and tried connecting them for the first time they won’t connect to any of my devices. Everything is updated to the latest software and I have Bluetooth on. I tried all reset options and those didn’t work either.
Hey kayvon224,
Thanks for posting in Apple Support Communities, and congratulations on your new AirPods Pro! If we understand correctly, you're not able to pair them with any of your devices, and you have reset them. If you haven't already, complete all steps in the following guide: If your AirPods won't connect
If those don't help, let us know more details:
The more details you can provide the better!
Take care.
Hi,
I just wanted to let you know that I’ve tried connecting my AirPods to my IPhone X and my families IPhone XR, XS Max, and iPhone 11 Pro. They wouldn’t connect to any of these devices and I tried resetting them by holding the back button but they wouldn’t reset. Along with only having the right earbud actively working. If there is a way to fix the earbud without connecting it to a device that would be great.
kayvon224,
Thanks for those details. Since they won't pair with any device, you'll want to either reach out to the place of purchase for exchange options, or Apple Support for service options. Apple Support can be reached here: Get Support
Thanks again, and take care.
AirPod Pros not connecting
