Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Battery replacement, does phone have to be set up?

I want to get my battery replaced on my old iPhone 7 Plus but I factory reset it when I changed phones. Does anyone know if I need to set up the iPhone again to send off for a battery replacement? Or can Apple do it regardless?

Posted on Dec 26, 2020 3:48 AM

Reply
Question marked as Best reply

Posted on Dec 26, 2020 4:32 AM

Hello,

See this:

Get your iPhone, iPad, or iPod touch ready for service

Good luck.

2 replies

Dec 26, 2020 4:51 AM in response to MrBill3

Hello!

Thank you for pointing this link out to me!

The phone is displaying the welcome page and select language to set it up so it’s not set up to anyone’s Apple ID or has any data connected to anyone on the phone. I’d assume from the information from the link that this would still be fine to send off.

Thank you for your help pointing this out to me!

Battery replacement, does phone have to be set up?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.