Apple Pencil return

Hi, we’ve bought the wrong Apple Pencil. Still have the box but not all the plastic. Is it still possible to return it?

Posted on Dec 26, 2020 7:53 AM

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Apple Pencil 1st generation I purchased an Apple Pencil last week direct from apple and arrived the next day. Unfortunately it wouldn’t charge or pair with my iPad. I contacted support and where helpful but to start with the wanted to send it back as a repair which I wasn’t happy about as it was new out of the box. They have sent me a another one today and for me to send back the faulty pencil. my question is have they sent me a refurbished pencil and not a new one?? it arrived today from ups in a plain apple box (no logo) No information inside, no tip or adapter nothing just the pencil it a white box. should I contact them again? I would go the shop if it was open. don’t know what to do now.
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2 replies

Bob_7890

Level 4

2,645 points

Dec 26, 2020 8:04 AM in response to Eleanor_rsl23

You have 14 days to return it if bought from Apple.

Dec 26, 2020 8:05 AM in response to Bob_7890

Thank you

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Apple Pencil return

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