Trying to make an appointment at the Apple store

ve744 Said:

"Apple support: [...]Then I try to make an appointment at the Apple store to buy a case for the phone but the web page tells me UNAVAILALE. However, it does not tell me when a slot is open for me to go in. Yes, I understand the COVID restrictions but why can't I make an appointment for the near future - like a week or two from today.[...]"

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Perform Send-In Service:

With many Apple Stores currently closed at the moment, all there may me for service in your local area is send-in service. So, contact Apple, and have them look at it. My Mac has been sent out, and they are working on it. I've used send-in service many times, and its worked just fine.

1. Apple: would send you a box
2. You: would sent it to Apple
3. Apple: would look at it, letting you know your options
4. You: would determine whether or not to get it serviced
5. Apple: would service it
6. You: would get the Mac back.

For Thought: If needed, write some notes on what particular things they should look at (i.e. certain locations of the iPhone), and include the paper of notes in the box when shipping it out. Go Here: Send-In Service - Include Handwritten Notes with the Packaging

About Apple Support:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Proceed from there as Necessary

Why the Wait?:

Phone calls are taking a bit to go through at the moment, due do lots of calls. And that make sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Did you consider googling 'iPhone User Guide'? If you had, this would be the first result aside from sponsored links

https://support.apple.com/guide/iphone/welcome/ios

This is a user to user forum, Apple is not here

ve744 Said:

"Apple support: I have been VERY disappointed by Apple customer service lately. For Christmas I purchased an iPhone 12 Pro max. Since then I've been trying to find a user guide specifically for this phone.[...]"

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Try Googling it:

Google Search Queue: apple iphone 12 user guide site:apple.com

The Site: https://support.apple.com/manuals/iphone

If you getting all bent out of shape about iPhone 12 Pro Max, and cannot figure out how to use it, I recommend returning it for full refund. Why buy it in the first place?

There is no specific user guide for any iPhone. The user guide is specific to the current iOS version. The guide will discuss any differences that may be found in the various phones.