Iphone 12 pro max restart and shutdown continuously

I was directing the message to dfnandezb however, the apple engineers call me every week and take coding from my iPhone to see if they can sort out the issue.

They are calling me tomorrow, if you want I can give them your details so they can also check your device?

No I didn’t say this, not sure where you saw that. They told me that they can’t contact you, you need to phone them and ask for the tech team, say that the engineers need to look into it.

Please let me know what they say. If they tell

you to restore, don’t do it. It doesn’t work and it clears the phone log, so they won’t be able to sort this out.

(this is advice apple support gave me)

if you have tried all of that, I reckon it’s a hardware issue. They just don’t want to admit it.

we can say let’s wait until the next iOS update forever. I am not waiting, next time I speak to the sales advisor I will ask if I can look into replacing the device.

IOS 14.4.2 its ready

Might try updating in recovery mode through iTunes.

You updated o restore with ios 14.5?

14.5 fixed the issue for me. I would go to the store and get a replacement device.

Yes it’s also the first time that it’s happened to me. The engineers reckon its software yes, if you google forums, this has been happening since iPhone 6 ,7 and even iPhone 11.

Have you realised it happens usually when I click on something really fast and instantly like the camera app from the login screen for example.

Yes me too, they said it could be a bug in the software. They don’t always occur for everyone, it could be a setting we have on and everyone else has off.

If you provide me with your email, I will see if they can check your iPhone too, maybe that way they can figure the issue out faster.

They’ve asked me to note down the exact time, date and which app I was using when it occurred.

Thanks for your email, I am speaking to them this evening and I will let them know you have the same issue. I’m not sure when they’ll be able

to fix it but of course I will stay in contact.

For now please note down every time it happens, with the app name you are on, the time it happened and the date because this is what they were asked for.

The problem is this type of issue rarely has the same cause from phone to phone let alone within iOS over the course of multiple years.

I'm glad you're interacting with Apple Support, but there is not some single bug that has been extant for multiple years that causes this to occur, nor is it even common.

I realize that doesn't help when you are experiencing the issue, but it remains true the vast majority of iPhone owners have never had this occur.

For example, I have had an iPhone 12 Pro Max since November, an iPhone 11 Pro Max before that and an Xs Max before that, and never had what you describe occur.

Continuing to work with Apple is the best approach to getting your issue resolved.

I've had my 12 Pro Max since November and have never had it spontaneously reboot; not once.

I urge anyone experiencing this issue to work directly with Apple Support to at least attempt to resolve the issue.

Contact - Official Apple Support

Hey all, I have an update. So I went to the apple store and got a replacement iPhone. I was really happy with the outcome until..... the same issue occurred. It hasn’t fixed it which means it’s 100% a software issue.

We may need to restore our devices and not bring back a back up.

I had the same issue in February. I did a reset and a restore from back up. Fixed the issue BUT now it’s back, this time the restore did not work, with and without the restore. Have an appointment today to get it checked out.

Hey, nope no solution yet. I have had a replacement since but this one has the same issue but it’s only really doing it when using the camera, on Instagram and camera app. My old 12 did it more regularly on any apps.

make sure you contact apple support so they are aware and report it to the engineers so they can look into a fix.