Fitness + looses connection to apple watch

When trying to pair with fitness + it cant find watch, restart Bluetooth on watch and it pairs but doesn't stay connected ... calories and heart rate never sync and after 5 minutes the workout fails saying unable to connect to watch ... it gives no option to continue workout so I have done first 5 minutes of workout 5 times .... Deleted watch and paired it again with iPhone 11 Pro Max bot devices are up to date on firmware 7.2 and 14.3


Having same problem with apple TV after resetting watch to factory default

Posted on Dec 27, 2020 7:08 AM

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1 reply

Dec 29, 2020 10:45 AM in response to DCampy34

Hello DCampy34.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues with your Apple Watch not being recognized or losing connecting while working out with Apple Fitness+. If this is the case, we'd like to look into this issue with you.


You've already done a great job in troubleshooting this issue. You've toggled Bluetooth on and off, updated both your Apple Watch & iPhone, and also unpaired and re-paired your Apple Watch to your iPhone. You also mentioned that you're experiencing issues with your your Apple TV when using Apple Fitness+ with your Apple Watch. We do have a few more troubleshooting steps you can try. You can try to restart both your iPhone and Apple Watch to see if that helps.


Restart your iPhone

How to restart your Apple Watch


On your iPhone, try to play an Apple Music song or download an app from the App Store. If you're prompted to update or verify your Apple ID, please do so. The verification of your Apple ID is needed for Apple Fitness+.


For your Apple TV, you can try to install any pending updates. If you're already updated, try to restart it as well:


How to update your Apple TV

Restart Apple TV


If these steps do not help, please reach out to Apple Support for assistance. You can reach them by using the link below:


Get Support


Thank you for using Apple Support Communities.

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Fitness + looses connection to apple watch

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