My one week old Macbook Pro (OSBig Sur 11.1) bluetooth connection is not working with one day old Jabra Elite 75t earbuds. I am using only the right earbud (no hearing in left ear), working fine with iphone S2020. On the mac, the bluetooth searches for devices and finds nothing. I have turned off phone bluetooth just to ensure no conflict.
MacBook Air 13″, macOS 10.15
Hi marlobarn,
It sounds like you are experiencing issues with the Bluetooth connection on your Mac. We can help with this.
Make sure that you're using the latest macOS Big Sur version: How to update the software on your Mac
Do you have any any external devices aside from primary monitors/displays, or hard drives connected? If so, disconnect those devices and then reset your SMC/NVMRAM:
How to reset the SMC of your Mac
Reset NVRAM or PRAM on your Mac
Keep us updated.
Take care!
Hi Lisa
As stated in my post, my MacBook Pro has the latest update 11.1, and I followed all the steps. I have no external devices connected.
My Mac searches for new devices but does not detect the Jabra elite 75 earbud, which is on.
kind regards
Cathy
Hi marlobarn,
Thanks for following up with us and completing those steps.
We'd recommend contacting us directly for further assistance with this. You can reach out for support here: Get Support
Cheers!
Hi Jeff
I followed the link to support and the only option I had was an online chat. I would then have to go through the issue and all the steps already taken again. From past experience I think there is very little chance of online chat being able to offer anything more.
Cathy
New Macbook Pro Bluetooth connection not working with new Jabra Elite 75t earbuds
