Search not finding artists even with exact name

Yesterday I let Music (via AppleTV) play songs for me based on what I had listened to. It chose some great tracks, and I made notes of the artist names.


Today on my Mac, I tried searching for these artists but could not find them. Plenty of search results come up (yes, I've got "Apple Music" selected for the search), but not the artists I was looking for, even when I typed in their name *exactly*. Yet if I google them as "(Artist Name) iTunes" they come right up.


Here's just two examples:


By & By String Band

not found by search, but here they are: https://itunes.apple.com/us/artist/by-by-string-band/379122146

Patty Carpenter

again, not found by search, but here she is: https://itunes.apple.com/ca/artist/patty-carpenter/349055249


If I then click on the "View on Apple Music" button, they come up straight away. So why can't the search function find them?


iMac, OS X 10.11

Posted on Dec 27, 2020 3:43 PM

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4 replies

Dec 29, 2020 8:27 AM in response to dragonscastle

Hi dragonscastle,


Thanks for posting. We understand you have a concern about search results in the Music app, and we're glad to offer our assistance.


Which macOS version are you using? It sounds like you're using the Music app rather than iTunes, correct?


We tested and both of these artists come up when we select the "Apple Music" field and search by name. Does it help if you click Apple menu () > Restart and test again?


Also, do you use Apple Music on any iOS devices? Are you able to locate those artists there?


Take care.

Dec 29, 2020 3:39 PM in response to ryane77

Thanks for your reply :)


First things first: I'm running a 2017 iMac, Mac OSX Big Sur 11.1, Music 1.1.2.28


I turn my computer off every night so this is freshly rebooted. Here's the search result as I see it on my Mac ... as you can see, no match found.



As requested, I tried the Music app on my phone (iPhone 7 Plus, iOS 14.2), and no match found there either ...



So then I tried my Apple TV (A1842, tvOS 14.3 18K561) .. same again, no match found.



You can see that in all three cases, I was given the exact same set of search results. So this doesn't appear to be dependent on the OS or device.


If it makes a difference, I'm in Australia, and have an ongoing monthly family subscription to Apple Music.


By using Google to find the album, and then adding the song(s) to a playlist, I'm able to play the tracks on any of my devices, so this obviously isn't a problem of access to the tracks. They're simply not searchable.


I did some digging around in the Preferences for Music on my Mac, and found something curious. If I enable Preferences->General->Show iTunes Store (which I didn't know even still existed, I thought Music replaced iTunes?), then restart Music, then search again ... it still doesn't show up ... unless I click on the "iTunes Store" selector on the right hand side of the screen. The album then shows up as expected. I don't know how to enable a search of the iTunes store on my AppleTV or iPhone so I can't confirm it there. But this does suggest that while the indexes for the iTunes store are complete, they are perhaps incomplete for Music? I'll leave that to you to investigate.


So my problem isn't solved, just worked around for now. But clearly given that I found two artists (or rather, could not find two artists) in the space of five minutes, despite the AppleTV automatically playing tracks from those artists, that's either remarkably bad luck or a sign of a widespread problem in Music.


Thanks, Lindsay


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Search not finding artists even with exact name

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