I renewed my Disney+ subscription through iTunes and can sign in on my iPhone but not directly on my Apple TV. It keeps going back to address/Continue page. How do I fix this?
Apple TV 4K
You can try force quitting the app as well as reinstalling. If the issue persists then you would need to reach out to the developer of the Disney Plus app.
I did go to Disney+ chat help and he/she solved it by going into my IP address and clearing it, as it had been blacklisted!! due to someone on my line logging into an unsecured site. I don't think I or my similarly elderly husband access bad sites, but who knows!? Sheesh, that's something I couldn't have solved on my own. So glad a human was available to help me(I don't think it was a robot). Thanks for the advice.
Thank-you for your reply, but I already tried that and problem persisted. I did contact Apple directly and have yet to hear from them.
I wonder if the problem is that I had initially paid directly to Disney (through a gift card) for Disney+ and this time for the yearly renewal I paid through iTunes. It shouldn't matter, but if the problem persists, I'll request a refund from Apple and will pay directly through Disney again.
I do know that I can play the channel through my iPhone and send it to my Apple tv, but I don't like that inconvenience.
Thank-you. Apple Support replied and was no help in solving the problem, and additionally gave the same advice as you did. I read in another similar problem thread that Disney was no help either, but will try.
If the problem is still occurring then you would need to persist with Disney as it is their app/service and only they can resolve the issue. Switching the payment method wouldn't have had a bearing on this.
Apple TV and Disney+ renewal
