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Outdated coverage

Good morning,

i bought an IPad mini last week and started to use it two days ago-

It says that my Coverage is outdated .....

May I ask what happen?

Thanks!


iPad Mini 5, iPadOS 14

Posted on Dec 27, 2020 11:44 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2020 12:53 AM

Warranty coverage starts from the date of purchase. But if you didn't buy it from Apple official channels (online, at an Apple Store or Authorizd Reseller) Apple doesn't know about your purchase date. Apple only know when they sold it to the reseller.

That said, if that iPad is brand new and sealed AND if you have the receipt invoice reporting your device's serial number or IMEI (Apple might ask you for a copy of that document), you can try and change the date of purchase going to https://checkcoverage.apple.com/

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Dec 28, 2020 12:53 AM in response to aurelio145

Warranty coverage starts from the date of purchase. But if you didn't buy it from Apple official channels (online, at an Apple Store or Authorizd Reseller) Apple doesn't know about your purchase date. Apple only know when they sold it to the reseller.

That said, if that iPad is brand new and sealed AND if you have the receipt invoice reporting your device's serial number or IMEI (Apple might ask you for a copy of that document), you can try and change the date of purchase going to https://checkcoverage.apple.com/

Regards

Giulio

Outdated coverage

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