Safari download not working

Question

Level 1

8 points

Safari download not working

The new Safari 14.0.2 with Big Sur 11.1 only allows a download when it choses. Sites that used to work, now don't. Safari only allows them to open in a new tab - then Export to pdf only shows a part of a page. Do I have to complain to everyone of the sites that haven't got up to speed with Safari - or might Safari just continue to do what it always did? Some sites trigger the download, though the process is not as good as it used to be. Any Apple solutions or do I just have to use Firefox (which works)?

MacBook Pro with Touch Bar

Posted on Dec 28, 2020 5:47 AM

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Answer 1

judysings

Community Specialist

Dec 30, 2020 10:30 AM in response to kev fr

Good afternoon kev fr,

Welcome to the Apple Support Communities!

It sounds like you are having issues downloading from some sites with Safari 14.0.2. If these are secure sites (like banks, for example) - you may need to contact them regarding updated security for the websites.

The resources below will help you with Safari 14.0.2:

Change Websites preferences in Safari on Mac - Safari User Guide

Change Tabs preferences in Safari on Mac - Safari User Guide

Open pages in tabs instead of windows - choose "Never" to open pages in windows.

Customize settings for each website in Safari on Mac - Safari User Guide

Download items from the web using Safari on Mac - Safari User Guide

Print or create a PDF of a webpage in Safari on Mac - Safari User Guide - macOS Big Sur 11.0

Change Privacy preferences in Safari on Mac - Safari User Guide

If the issue persists, please reply to this thread and we'll do our best to help you!

Take care.

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Answer 2

kev fr Author

Level 1

8 points

Dec 31, 2020 3:38 AM in response to judysings

Thank you for your response judysings. Yes indeed I am having problems downloading from some banks and utility websites. All of the suggestions you give are things I have done. The changes in new Safari have obviously not been communicated or acted upon by all. Not surprising - the changes keep happening.

The new Export to PDF does not always work properly - I have to request Print and then chose PDF.

Your suggestion that I have go and discover who is not up to date and get their IT department to deal with it, is not really the most user-friendly suggestion.

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Answer 3

6x6

Level 6

15,386 points

Jan 4, 2021 9:32 AM in response to kev fr

One thing I have to do to download bank statements in Safari is to turn off "Prevent cross-site tracking" (Safari > Preferences > Privacy), download my statement and turn back the setting on again.

I only have this problem with this one bank; Other downloads work fine.

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Answer 4

kev fr Author

Level 1

8 points

Jan 4, 2021 9:36 AM in response to 6x6

Thank you 6x6. The first person with anything helpful to say! I'll try this and let you know. It seems a lot of sites are having problems with Apple's new security features, they all blame Apple - and no one wants to do anything practical about it.

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Answer 5

judysings

Community Specialist

Jan 4, 2021 9:20 AM in response to kev fr

Hi kev fr,

Based on the information you've provided, we think contacting Apple Support may be the best way to troubleshoot this issue.

Contact Apple Support

Take care.

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Safari download not working

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