AirPods Max’s Sound Won’t Work!

Hardresetting them by pushing the crown and the button for a couple of seconds helps me with the issue. I have the same issue and after the reset I can reconnect them again but it's still happening again. I talked to the support and they started the replacement process. Hopefully we don't need to wait until March 🤞

Same problem here. Works perfect after the 15 second reset and pair with iPhone. However, if I pick them up a 2nd time, the iPhone will say it's connected, send music to the headset, show that it's playing, etc, BUT I will not hear any audio. I can make it work again, but I have to do another 15 sec Reset of the headset and pair it again. Then it works like new.

I have to do this every single time I want to use the headsets. Very frustrating. Just called support and not many of the support personnel have heard of this issue, had to talk to senior tech support. Have to either mail them back, or take them to an Apple store for technical support with case number they provided.

I disabled the Corona tracing api and it helped a lot. Sometimes it’s still happening when airdrop is working near the AirPods. Apple should fix the bugs