iTunes won’t work properly on iPhone 12 mini

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iTunes won’t work properly on iPhone 12 mini

Is anyone else having a problem with iTunes not playing (skipping through tracks, not playing then working for a short time only to start skipping through tracks agains) on a iPhone 12 mini?

I originally got iTunes on my old iPhone SE, and it worked great.

I replaced that phone with this 12 mini, everything works great (other steaming services are no problem) but iTunes is giving me fits!

I've updated the phone, I’ve uninstalled iTunes and re-installed it, I’ve done the hard shut down. Nothing works.

is this a problem anyone else is experiencing?

iPhone 12 mini, iOS 14

Posted on Dec 28, 2020 5:50 PM

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Answer 1

Joseph_S.

Community Specialist

Dec 30, 2020 9:53 AM in response to telemanjohn

Hello telemanjohn,

It sounds as though you're having issues with the Music application on your iPhone 12 mini, and music skipping or not playing as expected. The songs that are being skipped are they showing as grayed out in the Music app? Also, are these songs you've purchased from the iTunes Stores, or songs you've downloaded or are listening to using an Apple Music subscription?

If songs are grayed out try the steps outlined in the following article.

If your songs are grayed out

If the songs aren't grayed, and are songs from the Apple Music catalog are those songs downloaded, or are you streaming the songs? If the songs are downloaded, what happens if you delete and redownload the song?

Have a great day.

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iTunes won’t work properly on iPhone 12 mini

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