Headset not working

I have a 2015 macbook pro that I just upgraded to big sur. I have a plantronics usb connected headset connected that big sur doesn't see the device at all. This worked on Catalina prior to the upgrade. is there a fix for this?

MacBook Pro 15″, macOS 11.1

Posted on Dec 29, 2020 6:41 AM

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RWMoser Author

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8 points

Posted on Dec 29, 2020 7:47 AM

Well, I did manage to fix it. The issue was that the device simply wasn't being seen at all. I tried a "big red button" fix. I unplugged the USB cable and then disconnected the power to the device (this is a usb wireless headset what its dock connects to computer, cell phone and desk phone). After letting it sit for a minute, I plugged the power back in, the USB cable back in and then the device showed up on the computer.

Rob

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RWMoser Author

Level 1

8 points

Dec 29, 2020 7:47 AM in response to a brody

Rob

a brody

Level 10

85,366 points

Dec 29, 2020 7:41 AM in response to RWMoser

Check your Audio Midi Setup utility. Anytime an upgrade happens, the default audio frequency can be changed up from 44.1 kHz. Keep them at or below this frequency.

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Headset not working