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Iphone photos won't load onto computer

Hello,


I really appreciate any help with this. My iphone suddenly stopped loading any pictures onto my computer with a usb. There was a message about a fatal error and now the photos on my phone just won't load onto any computer at all. It says there are 0 items in the phone.. Is there any way to fix this by any chance?


Thanks very much,


AL

Posted on Dec 29, 2020 8:23 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2020 8:26 AM

Connect iPhone to Computer


Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...


If you are experiencing an issue not listed here, contact support

2 replies
Question marked as Top-ranking reply

Dec 29, 2020 8:26 AM in response to avaleigh2

Use Windows Photo App -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

Iphone photos won't load onto computer

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